Contact & Support

Support Channels

Email Support

• General Inquiries — info@tcp-protocol.com (update with actual email)
• Security Issues — security@tcp-protocol.com (update with actual email)
• Partnership Inquiries — partnerships@tcp-protocol.com (update with actual email)

Community Support

• Discord — https://discord.gg/tcp (update with actual URL)
• Telegram — https://t.me/tcp_protocol (update with actual URL)
• Twitter — https://twitter.com/tcp_protocol (update with actual URL)

Official Channels

• Website — https://tcp-protocol.com (update with actual URL)
• Documentation — This site
• Blog — https://blog.tcp-protocol.com (update with actual URL)

Getting Help

For General Questions

1. Check FAQ — See FAQ
2. Check Documentation — Review this documentation
3. Ask Community — Ask in community channels
4. Contact Support — Email support if needed

For Technical Issues

1. Check Technical FAQ — See Technical FAQ
2. Check Documentation — Review technical documentation
3. Ask Community — Ask in community channels
4. Contact Support — Email support if needed

For Security Issues

1. Report Responsibly — Report privately
2. Email Security — Email security@tcp-protocol.com
3. Don't Disclose Publicly — Keep issue private
4. Follow Up — Follow up on resolution

For Other Issues

1. Identify Issue — Clearly identify the issue
2. Gather Information — Collect relevant information
3. Contact Support — Email appropriate support address
4. Provide Details — Include all relevant details

Response Times

Expected Response Times

• General Inquiries — 1-3 business days
• Security Issues — 24 hours
• Partnership Inquiries — 2-5 business days
• Community Support — Variable (community-dependent)

Support Best Practices

When Contacting Support

✅ Be clear — Clearly describe your issue
✅ Be specific — Provide specific details
✅ Be patient — Allow time for response
✅ Be professional — Maintain professional tone
✅ Provide context — Include relevant context

What NOT to Do

❌ Don't share keys — Never share private keys
❌ Don't spam — Don't send multiple emails
❌ Don't be rude — Maintain professional tone
❌ Don't demand — Don't demand immediate response
❌ Don't disclose publicly — Don't disclose security issues publicly

Community Support

Community Help

• Discord Community — Active community members
• Telegram Community — Community discussion
• Reddit Community — Community discussion
• Twitter Community — Community engagement

Community Guidelines

• Be respectful — Treat others with respect
• Be helpful — Help other community members
• Be honest — Share honest opinions
• Be constructive — Provide constructive feedback

Escalation

If You Need Further Help

1. Document issue — Document the issue clearly
2. Gather evidence — Collect relevant evidence
3. Contact support — Email support with documentation
4. Request escalation — Request escalation if needed
5. Follow up — Follow up on resolution

Key Takeaways

1. Multiple support channels — Various ways to get help
2. Community support available — Community can help
3. Official support available — Official support available
4. Report responsibly — Report security issues privately
5. Be patient — Allow time for response

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Thank you for using Protocol (TCP)!

For more information, visit the official website or join the community.